IT Support Engineer – Infrastructure & Cloud (Level 3)
Join TCR as an L3 IT Support Engineer. Take charge of cloud and infrastructure support, solve complex issues, and help drive seamless IT operations across our global teams.
The opportunity
Are you a tech-savvy expert ready to take ownership of high-level infrastructure and cloud support operations? At TCR, we’re looking for a seasoned IT Support Engineer (L3) to strengthen our IT Service Desk team. This role is central to ensure seamless IT operations, playing a crucial role in the satisfaction and productivity of our employees. Join us and help troubleshoot and maintain our IT infrastructure & Cloud
A snapshot of what you will be doing here:
- Provide advanced Level 3 support across network, infrastructure, and Azure cloud services.
- Handle Level 2 support tickets, depending on team capacity and workload priorities.
- Act as a key escalation point for complex incidents and critical issue resolution.
- Manage and optimise Microsoft Azure services (e.g. Azure AD, Intune, VMs, Defender for Endpoint).
- Support and maintain infrastructure including Windows Servers, Hyper-V, VMware, Citrix Workspace.
- Troubleshoot network issues including VPN, LAN/SDWAN, and firewall configurations.
- Identify and implement automation opportunities using PowerShell and Logic Apps.
- Participate in infrastructure projects (e.g., system upgrades, migrations).
- Ensure compliance with ITIL processes and maintain documentation.
- Collaborate with vendors and cross-functional teams.
- Promote IT security best practices company-wide
We are looking for an individual who:
- Holds a Bachelor's degree in IT, Computer Science or equivalent experience.
- Has 7+ years in IT support, with 3+ in senior infrastructure roles.
- Brings expert-level experience in:
- Microsoft Azure (Azure AD, Intune, VMs)
- Windows Server, AD, DNS/DHC
- Network protocols and hardware (VPN, Firewalls, Cisco/HP)
- Virtualisation (Hyper-V, VMware)
- Microsoft 365 (Exchange Online, SharePoint, Teams)
- Citrix Workspace
- ServiceNow or similar ticketing systems
- Has scripting skills (PowerShell is a plus).
- Holds or is willing to obtain certifications (e.g., AZ-104, CCNP, ITIL Foundation).
- Demonstrates strong troubleshooting, communication, and collaboration skills.
- Communicates fluently in English; Dutch or French is a plus.
- Thrives under pressure with a positive, solution-oriented attitude
We encourage candidates to apply if they see a strong match with the core responsibilities—even if they don’t meet every requirement. Research shows people from underrepresented groups often hesitate to apply unless they meet all criteria. At TCR, we view job profiles as a guide, not a checklist. We’re looking for relevance, not perfection.
We think you will love working with us:
- Join a leading international team, headquartered in Belgium.
- Be part of a dynamic and forward-thinking IT Service Desk team driving innovation in the aviation industry.
- Enjoy streamlined decision-making processes where your contributions matter.
- Work in a global, multicultural environment with opportunities for professional growth.
- Take part in fun team activities—golf initiations, darts tournaments, and Thursday drinks!
- Enjoy 30 days of holidays for a great work-life balance
✔️ Do you think we could be a match? We look forward to meeting you.
If you're ready to play a key role in our infrastructure evolution and enjoy making a real impact—this might be the role for you. Apply today and let's shape the future of aviation IT together.
⛔ Please note: we kindly request that agencies and recruiters refrain from contacting us regarding this job posting.
- Department
- IT
- Locations
- TCR International
- Remote status
- Hybrid
About TCR
We keep airports moving. Literally.
At TCR, we’re not the ones flying the planes, but without us, they don’t leave the ground.
We make sure that the equipment used on airport ramps, like pushbacks, belt loaders, aircraft tractors and baggage carts—is always ready to perform. We rent it, maintain it, fix it, optimise it, and even give it a second life. This equipment is called Ground Support Equipment (GSE), and we are world leaders in it.
We work behind the scenes at more than 200 airports in 20 countries, partnering with airlines, airports and ground handlers. We help them operate safely, efficiently and on time. Our technicians, engineers, project managers and support teams make that happen.
Our work isn’t just technical, it’s environmental too. We repair and reuse thousands of machines, reducing waste and cutting emissions. We rethink how fleets should be managed, and we’re leading the way in electric GSE.
Want to work in aviation without being in the air? Want to be part of a global company with a human scale? You’ve just found your ticket.
Already working at TCR?
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