Group Key Account Delivery Manager

The opportunity

TCR Group is a global leader in Ground Support Equipment (GSE) solutions ensuring airports operate smoothly worldwide. With 1,800+ employees across 245 airports, we provide rental, leasing, and maintenance services that airlines, airports and handlers rely on every day.

To take ownership and drive the success for TCR’s fast-growing account within the Catering business, we are looking for a Group Key Account Delivery Manager.

You will be at the forefront of further developing and maturing the success of this global partnership, working alongside the customer, TCR’s HQ departments and TCR local entities to make sure contracts are successfully delivered, in line with the required performance, and new fleet and projects integrated successfully in each country.

The role offers the opportunity to engage with a broad range of counterparts and business topics offering high visibility variety, responsibility, and the chance to shape how we manage such global partnerships.

What success looks like

• A strong external and internal customer relationship, you are the key point of contact translating the voice of the customer into our organisation
• A seamless delivery of our customer’s global projects, including monitoring annual procurement and seamless delivery of assets across multiple continents.
• Standardised and reliable reporting processes, ensuring clear visibility for both customer and TCR stakeholders.
• Strong governance and collaboration between HQ, local entities, and the customer, avoiding duplication and inconsistencies.
• Our customer sees TCR as a proactive, trusted, and solution-oriented partner for both day-to-day operations and long-term initiatives.
• You grow into an end-to-end owner of the account, combining commercial, operational, and project management responsibilities.

A snapshot of what you will be doing here

* Account delivery & customer management

• Act as the main point of contact for our customer.
• Coordinate across TCR entities and HQ to ensure smooth daily cooperation and issue resolution.
• Drive the strategic roadmap for the account.

* Contract and project implementation

• Ensure signed contracts are delivered, from fleet rejuvenation to service commitments.
• Lead annual global procurement cycles in close collaboration with procurement and logistics teams.
• Oversee major start-ups at new stations, ensuring local readiness.
• Support financial and commercial follow-up of the account

* Performance & reporting

• Drive standardisation of SLA reporting across entities.
• Lead improvement projects to make reporting accurate, transparent, and consistent.
• Facilitate regular performance reviews with customer and internal stakeholders.

* Continuous improvement & best practices

• Roll up your sleeves when needed to unblock issues.
• Derive and share best practices for these operations across TCR.
• Contribute to shaping this product category for future growth.

Who we are looking for

• 6–10 years of experience in customer-facing or project leadership roles, ideally in international and operationally complex environments.
• Strong project management skills, able to juggle daily operational issues with longer-term initiatives and able to set (de)-priorities.
• A balance of commercial acumen and operational affinity, comfortable discussing contracts as well as technical or performance matters.
• Can-do mentality, resilient, and pragmatic; able to get things done across stakeholders who don’t directly report to you.
• Excellent communication skills in English, with the ability to influence, motivate, and build trust.
• Consulting or industry experience in supply chain, fleet management, airline catering business, or aviation is a plus, but not required.

Why you’ll love working with us

• High visibility role, interacting with senior management at both TCR and the customer.
• Exposure to global operations with occasional travel.
• Variety: a mix of commercial, operational, and project management challenges.
• Growth potential to broaden responsibilities across this or other customer segments.
• A collaborative, international team where your impact is visible every day.

Your ticket to impact
Ready to take ownership of one of TCR’s biggest global accounts? Apply now and join us at HQ in Brussels, or from another TCR entity in Europe with regular travel to HQ.

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.