The opportunity

Are you a senior infrastructure and cloud expert ready to take full ownership of complex systems and challenge the status quo? At TCR, we’re looking for a true Level 3 support engineer to join our international IT Service Desk team. This isn’t a transition role from Level 2; we’re seeking someone who already leads escalations, works with autonomy, and takes initiative to deliver lasting impact.

You’ll be a central figure in ensuring the stability, security, and evolution of our IT landscape. If you thrive in a high-responsibility environment and enjoy being both a problem-solver and a driving force for improvement, this role is for you.

What you’ll be doing

• Act as a key escalation point for high-impact infrastructure and cloud incidents
• Deliver Level 3 support across Azure services, infrastructure, servers, and networks
• Take ownership of complex issues from diagnosis through to resolution
• Support and guide the L2/L1 team, stepping in on tickets when needed
• Lead improvement initiatives to modernise and optimise systems
• Maintain and enhance our cloud platforms (Azure AD, Intune, Defender, VMs)
• Manage our on-prem infrastructure: Windows Server, VMware, Citrix Workspace
• Resolve network issues including VPN, LAN/SDWAN, and firewall configurations
• Automate processes using PowerShell and Logic Apps
• Ensure best practice alignment with cybersecurity and ITIL principles
• Document technical procedures and share knowledge across teams
• Collaborate closely with vendors and internal delivery teams
  

Core expertise required

To be successful in this role, you must bring expert-level hands-on experience in:

• Microsoft 365: Exchange Online, SharePoint, Teams, compliance and policy management
• Microsoft Azure: Azure AD, Intune, Conditional Access, Defender for Endpoint/Cloud, virtual machines
• Citrix Workspace: Setup, configuration, maintenance, and support
• Infrastructure: Windows Server, Active Directory, DNS/DHCP, VMware, Hyper-V
• Networking: VPN, Firewalls, Cisco/HP switching
• Automation: Scripting and tools (PowerShell, Logic Apps)
  

Who we’re looking for

• You bring strong technical knowledge and the mindset to lead, challenge, and deliver.
• You have 7+ years of IT support experience, including 3+ years in a senior infrastructure or cloud-focused role
• You take initiative; you're proactive, not reactive
• You challenge constructively, pushing teams and delivery partners to do better
• You own your work; from start to finish, you see it through
• You’re a strong communicator, able to explain complex issues clearly
• You’re collaborative, yet confident working independently
• You’re fluent in English (Dutch or French is a plus)
• You’re comfortable in fast-paced environments with evolving priorities

Certifications such as AZ-104, CCNP, or ITIL Foundation are a strong plus. If you don’t have them yet, we’ll support you on your certification journey.

What to expect from our recruitment process

We take recruitment seriously, because we want it to be a long-term match. Here’s how it works:

1. Intro call/ interview with HR: to explore your background and motivation
2. Online assessment: to test your technical strengths
3. Technical interview: with senior members of our IT and infrastructure team
4. Meet & greet at the office: meet your future team, manager, and get a feel for the culture

We’ll guide you through each step transparently and respectfully.

What you’ll love about working with us

• Join a global leader in ground support solutions, headquartered in Belgium
• Play a pivotal role in a high-impact, fast-evolving industry
• Be part of a close-knit, expert team that values your input
• Work with autonomy on real projects that drive change
• Enjoy professional development with paid certifications and training
• Build a long-term career where performance leads to opportunity
• Hybrid working: 1 day remote per week (on-site preferred for the rest)
• Competitive salary, 30 holidays, and a company car
• Experience our team spirit: Thursday drinks, golf initiations, and more

A final word

We strongly encourage applications from candidates who meet the core requirements, even if not every box is ticked. What matters most to us is your expertise, mindset, and ability to make a difference.