Fleet Support Coordinator
Join our Heathrow team as a Fleet Support Coordinator. Manage fleet operations, ensure efficiency, deliver excellent customer service, and thrive in a dynamic, safety-focused environment.
Fleet Support Coordinator
The Opportunity
Join our team as a Fleet Support Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will facilitate seamless communication, excellent customer service, and effective fleet management in a dynamic 24/7 support environment.
Key Responsibilities
- Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
- Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
- Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
- Liaise with customers on vehicle status, maintenance schedules, and repairs.
- Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
- Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
- Maintain accurate records of fleet movements, repairs, and service costs.
- Actively promote a safe work environment by reporting hazards, incidents, and near-misses.
Skills, Experience & Behaviours
- Prior customer service or call centre experience.
- Strong understanding of fleet management, vehicle maintenance, and workshop operations.
- Familiarity with SAP systems and customer service operations in a logistics environment.
- Experience in a customer-focused role within the vehicle maintenance or aviation sector.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
- Proactive, self-motivated, and able to prioritise tasks effectively.
- A team player with strong communication and problem-solving skills.
- Customer-focused with a detail-oriented and professional approach.
Why You Will Enjoy Working With Us
- Competitive salary and benefits package.
- Career progression opportunities within a growing company.
- A dynamic, team-focused work environment that values safety and quality service.
- Benefits
- 6% employer pension contribution.
- 3x salary Life Assurance.
- Private medical coverage.
- Employee Assistance Programme (EAP).
About Us
We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness.
Working Hours / Shift Pattern
Split Day & Night Shifts:
Week 1 – Days 05:30–17:30 or 06:00–18:00
Week 2 – Nights 17:30–05:30 or 18:00–06:00
Week 3 – Days 05:30–17:30 or 06:00–18:00
Week 4 – Nights 17:30–05:30 or 18:00–06:00
- Department
- Operations
- Locations
- London Heathrow
About TCR
We keep airports moving. Literally.
At TCR, we’re not the ones flying the planes, but without us, they don’t leave the ground.
We make sure that the equipment used on airport ramps, like pushbacks, belt loaders, aircraft tractors and baggage carts—is always ready to perform. We rent it, maintain it, fix it, optimise it, and even give it a second life. This equipment is called Ground Support Equipment (GSE), and we are world leaders in it.
We work behind the scenes at more than 245 airports in 24 countries, partnering with airlines, airports and ground handlers. We help them operate safely, efficiently and on time. Our technicians, engineers, project managers and support teams make that happen.
Our work isn’t just technical, it’s environmental too. We repair and reuse thousands of machines, reducing waste and cutting emissions. We rethink how fleets should be managed, and we’re leading the way in electric GSE.
Want to work in aviation without being in the air? Want to be part of a global company with a human scale? You’ve just found your ticket.
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