Fleet Support Coordinator

The Opportunity

Join our team as a Fleet Support Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will facilitate seamless communication, excellent customer service, and effective fleet management in a dynamic 24/7 support environment.

Key Responsibilities

• Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers.
• Monitor and coordinate SLA recovery plans, ensuring timely customer notifications.
• Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
• Liaise with customers on vehicle status, maintenance schedules, and repairs.
• Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
• Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
• Maintain accurate records of fleet movements, repairs, and service costs.
• Actively promote a safe work environment by reporting hazards, incidents, and near-misses.

Skills, Experience & Behaviours

• Prior customer service or call centre experience.
• Strong understanding of fleet management, vehicle maintenance, and workshop operations.
• Familiarity with SAP systems and customer service operations in a logistics environment.
• Experience in a customer-focused role within the vehicle maintenance or aviation sector.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills.
• Proactive, self-motivated, and able to prioritise tasks effectively.
• A team player with strong communication and problem-solving skills.
• Customer-focused with a detail-oriented and professional approach.

Why You Will Enjoy Working With Us

• Competitive salary and benefits package.
• Career progression opportunities within a growing company.
• A dynamic, team-focused work environment that values safety and quality service.
• Benefits
• 6% employer pension contribution.
• 3x salary Life Assurance.
• Private medical coverage.
• Employee Assistance Programme (EAP).

About Us

We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness.

Working Hours / Shift Pattern

Split Day & Night Shifts:

Week 1 – Days 05:30–17:30 or 06:00–18:00

Week 2 – Nights 17:30–05:30 or 18:00–06:00

Week 3 – Days 05:30–17:30 or 06:00–18:00

Week 4 – Nights 17:30–05:30 or 18:00–06:00