The Opportunity

We’re looking for an Operational Excellence Manager to drive efficiency, standardization, and continuous improvement across TCR’s operational processes.

In this role, you’ll act as the process owner for our core operational workflows and help local entities optimize their performance through better processes, systems, and training.

A snapshot of what you will be doing here

Operational Efficiency (70%)

• Partner with local operations to standardize, improve efficiency, problem-solve, and provide expert guidance.

• Monitor performance through KPIs, audits, and reporting.

• Identify process gaps and ensure action plans and audit findings are closed on time.

• Lead improvement initiatives across processes, systems, training, and organizational setup.

• Develop and implement improvement plans that deliver measurable impact.

Process Ownership (30%)

• Own end-to-end operational processes - from order creation to invoicing, including supply chain workflows.

• Ensure processes are efficient, documented, relevant, and consistently maintained.

• Manage the development pipeline: gather feedback, validate business cases, track progress, and confirm benefits realization.

• Lead and support a strong key-user community across countries and regions.

• Work closely with other process owners to ensure seamless

What success looks like:

• Standardized, efficient processes adopted across all entities

• Up-to-date, effective operational training programs

• Continuous improvement actions delivering measurable results

• Reliable performance monitoring with timely audit follow-up

• An active, aligned key-user community

• Proper SAP governance and role usage

• Strong operational support that improves local workflows

We are looking for someone with:

• +10 years of experience in relevant/similar positions

• Deep understanding of end-to-end operational and supply chain processes

• Strong continuous improvement mindset with the ability to build solid business cases

• Sharp ability to distinguish true priorities from noise and drive high-impact decisions

• Analytical skills: KPI tracking, audit interpretation, performance monitoring

• Experience with the introduction and implementation of LEAN methodologies is considered a strong plus

• Strong collaboration skills with stakeholders across countries and functions

• Clear and structured communication, with the ability to guide and influence

We encourage candidates to apply even if they do not meet all the requirements. Research shows that people from underrepresented groups often hesitate unless they meet every criterion. At TCR, we look for relevance, not perfection.

Why we think you will love working with us:

• You’ll work at our HQ close to the action, decisions, and leadership. No fluff, no red tape. Just freedom to lead and make real impact in a fast-paced, results-driven environment.

• You’ll join a smart, grounded team that moves fast and backs each other. No egos just results.

• We show up because the energy’s real. Great conversations, fast decisions, and plenty of fun thanks to our Happiness Team’s regular events and drinks.

• You’ll grow by doing, shaping what’s next, and being trusted to lead.

• One team, 25+ countries, shared goals. Work that fits life, not the other way around.

• And most of all: we live our values: integrity, open-mindedness, accountability, and passion. Every day.
  

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 240+ airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Do you think we could be a match? We look forward to meeting you.

If you’re a process-driven leader who thrives on optimizing workflows, driving continuous improvement, and building strong collaboration across a global network, we’d love to hear from you.

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies