We are looking for a highly motivated L1 IT Support Engineer to join our dynamic IT team. This is an excellent opportunity to launch your IT development career in a supportive environment that values integrity, open-mindedness, passion and accountability. 

In this role, you’ll be the first point of contact for our end users. Your mission is to deliver outstanding technical support and ensure seamless IT operations, playing a crucial role in the satisfaction and productivity of our employees.

You will be based in our Group Shared Services Department in Cyberjaya, supporting regional operations.

A snapshot of what you will be doing here:

• Act as the Single Point of Contact (SPOC) for end users, delivering exceptional customer service

• Handle and resolve IT queries via calls, chats, and emails, serving as a trusted liaison.

• Log incidents and service requests in the service management tool, maintaining accurate and detailed records.

• Perform initial diagnostics and troubleshooting, resolving issues where possible or escalating them as needed.

• Escalate complex problems to higher-level support engineers and coordinate resolution efforts.

• Monitor and track incident resolutions, ensuring adherence to Service Level Agreements (SLAs).

• Keep users updated on the status and progress of their requests and incidents.

• Manage the full lifecycle of incidents, from reporting to resolution and closure, ensuring user satisfaction.

• Update assets information in the service management tool.

• Contribute to the improvement of internal processes and user-facing documentation

We are looking for someone who:

• Has at least 1 year of relevant professional experience as service desk engineer, ideally within an international environment.

• Holds a bachelor’s degree in computer science, IT, Engineering, or a related field (preferred but not required).

• Is truly passionate about technology and committed to delivering exceptional customer service.

• Possesses foundational IT knowledge, particularly in MS Windows, Active Directory (AD), Intune and Office 365, with a strong eagerness to grow and learn.

• Has excellent communication skills with a user-centric approach.

• Communicates effectively with customers and colleagues.

• Is open-minded with a strong team spirit.

• Is fluent in English; both written and oral.

Why we think you will love working with us:

• Opportunities to learn from a talented local and global team to grow your career.

• Supportive, diverse, and open-minded workplace culture.

• Comprehensive insurance coverage including personal accident and term life insurance.

• Employee events, recognition programs, and flexible working arrangement.

• Be part of a dynamic business at the heart of the aviation industry—your work helps keep global airports running!

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Ready to grow your career and make an impact?

Apply now or get in touch with us.