Workshop Supervisor (Boston, MA)

The opportunity

The Workshop Supervisor complies, classifies, and monitors the workshop service with regards to maintenance and disruptions to vehicles and installations and advises the Management and informs his team members regarding operational decision making. This position reports directly to the Workshop Manager.

The Workshop Supervisor ensures quality of service towards our clients by showing the right leadership skills, based on our TCR values which they promote and implements. At the workshop, safety of all stakeholders is ensured by the supervisor. They perform reporting on safety, quality, and performance. The Workshop Supervisor is actively performing maintenance and repair at least two third of its time. The rest of the time is spent on team roll-out of safety culture, team supervision and workshop organization.

A snapshot of what youwill be doing here:

Lead, coach, and motivate a team of technicians, ensuring strong teamwork, accountability, and performance
Own workshop results for safety, quality, efficiency, and resource utilization
Plan and manage maintenance activities using TCR processes and SAP, including manpower, parts, and workload prioritization
Oversee work packages, track progress, backlog, and bottlenecks, and ensure maintenance is delivered on time and to standard
Ensure accurate inventory and spare parts management
Provide management with visibility into capacity, feasibility, risks, and operational constraints
Review, complete, and sign off on inspection and maintenance documentation
Support technicians with technical guidance, troubleshooting, and on-the-job coaching
Drive knowledge transfer and skills development within the team
Coordinate with customers, suppliers, and internal departments to support daily operations and equipment availability
Contribute to continuous improvement by enhancing processes, procedures, and equipment reliability
Identify and implement technical and cost-saving improvements to improve asset availability
Maintain full responsibility for workshop administration, including work orders, time tracking, and invoicing preparation
Actively promote and lead safety culture, ensuring compliance with OHS and TCR safety standards
Perform hands-on technical duties when required and complete other tasks as assigned to support business needs

Who we are looking for someone who:

(Expert) technical background in GSE maintenance and repair: mechanics, hydraulics, electricity, air pressure, aircon/refrigeration units, and electrical systems (Preferred)

Ability to make complex decisions whilst under pressure

Stress resistant

Assists in implementation of formal quality improvement

Demonstrates continuing commitment to achieving a OHSA friendly working environment by seeking out and attending additional safety education classes over and above those required

Act as role model

A real team player

Strong in communication

Drive for excellence

Good MS Office 365 skills

Leadership skills: facilitating teamwork, communicating the vision, effective delegation, managing change, managing conflict, directing others

Fluent in English – both oral and written

Why we think you will love working with us:

Why You’ll Love Working with Us: 

Be Part of a Thriving International Team: Join a successful, growing company where you’ll be valued and empowered to make an impact.
Quick Decision-Making and People-First Culture: Work in a company that prioritizes its people and supports fast, effective decisions.
Growth-Focused Environment: Enjoy opportunities for professional development and career advancement.
Competitive Salary and Benefits: We offer a competitive salary based on experience.
Our Comprehensive Benefits Include:
Health, Dental, Vision, STD/LTD, and Life Insurance, Employee Assistance Program (EAP)
Generous Vacation and Sick Leave, plus a 401K with matching contributions
UNLIMITED REFERRAL BONUSES – because we know great people know great people.
The pay range for this position is $43-46 per hour.

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Do you think we could be a match? We look forward to meeting you.

We encourage candidates to apply even if they do not meet all the requirements. Research shows that people from underrepresented groups often hesitate unless they meet every criterion. At TCR, we look for relevance, not perfection.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.

Workshop Supervisor (Boston, MA)

Lead a high-performing workshop team in Boston. Drive safety, uptime, and quality while keeping critical airport equipment running at peak performance.