We are seeking a highly skilled and proactive Senior SAP Operations Application Support Engineer (L3) to join our IT team and lead support activities across SAP Service, Maintenance, and Field Service Management operations.

Scope

In this role, you will take ownership of complex operational incidents affecting maintenance execution, field technicians, service delivery, and downstream business processes. You will play a key role in ensuring continuity, stability, and performance across SAP S/4HANA Service, PM, FSM, and integrated platforms.

You will work closely with operations teams, service stakeholders, and technical teams to troubleshoot complex integrations, improve operational reliability, and strengthen support maturity across our SAP operational landscape.

A snapshot of what you will be doing here:

Key Responsibilities

SAP Operations Support & Incident Management

• Act as the L3 owner for SAP S/4HANA Service and FSM execution processes.

• Serve as the final escalation point for complex operational incidents, service disruptions, and integration issues.

• Support and troubleshoot incidents impacting:

  • Maintenance planning and execution

  • Service order processing

  • Technician scheduling and confirmations

  • Billing readiness

• Provide expert support for SAP FSM Mobile and Desktop users.

• Ensure continuity and operational stability for field service and maintenance processes.

SAP FSM & Integration Support

• Investigate and resolve complex issues involving SAP FSM ↔ S/4HANA integrations (including Proaxia integrations).

• Perform deep troubleshooting of:

  • IDoc processing

  • IDoc queues (SMQ1 / SMQ2)

  • Interface failures

  • Execution and application logs

• Monitor and stabilise execution-critical integrations and data exchanges between SAP, FSM, and connected systems.

• Analyse and recover queue backlogs and failed integration flows.

Operational Reliability & Process Improvement

• Assess operational impact of incidents on:

  • Maintenance completion

  • Technician productivity

  • Billing and invoicing processes

• Lead Root Cause Analysis (RCA) and implement preventive improvements.

• Participate in upgrades, patches, testing activities, and operational enhancements.

• Identify opportunities to improve monitoring, operational efficiency, automation, and process stability.

• Ensure systems and operational processes comply with internal security and governance standards.

Knowledge Management

• Create and maintain knowledge articles, SOPs, troubleshooting guides, and operational documentation.

• Mentor and support L1/L2 support engineers on SAP operational processes and troubleshooting techniques.

• Collaborate with business operations teams, vendors, and technical stakeholders to ensure efficient issue resolution.

• Contribute to improved support processes, ticket categorisation, escalation handling, and SLA performance.

We are looking for someone who:

Essential qualifications:

• Proven experience as an L3 SAP Application Support Engineer or similar senior support role supporting SAP Service / PM / FSM environments.

• Strong experience supporting SAP S/4HANA Service, including Advanced Execution scenarios.

• Functional support experience across:

  • SAP CS / SD service processes

  • SAP PM maintenance planning and execution

• End-to-end understanding of service and maintenance order lifecycles.

• Hands-on L3 support experience with SAP FSM (Mobile & Desktop).

• Strong troubleshooting skills for:

  • IDoc processing

  • IDoc queues (SMQ1 / SMQ2)

  • Interface monitoring

  • Execution and application logs

• Experience supporting SAP FSM integrations and operational data flows.

• Experience with ITIL practices and ITSM tools such as ServiceNow.

• Strong stakeholder communication and operational coordination skills.

Preferred qualifications:

• Knowledge of Proaxia-based FSM integrations.

• Exposure to FSM configuration:

  • Screen configurations

  • Business rules

• Experience with FSM administration:

  • User management

  • Authorisations

• Understanding of:

  • FSM audit logs

  • FSM data retention concepts

• Experience with SAP BTP integrations and modern integration frameworks.

• Experience mentoring team members and leading operational knowledge-sharing initiatives.

We think you will love working with us

You will join a team that values ownership, structure and collaboration. You will work closely with colleagues in Belgium and Malaysia and contribute to a delivery model that operates across regions. Decision making is practical and close to the teams, and you will have space to take initiative and influence quality standards across multiple product lines and delivery regions.

We are also offering:

• Opportunities to learn from a talented local and global team to grow your career.

• Supportive, diverse, and open-minded workplace culture.

• Comprehensive insurance coverage including personal accident and term life insurance.

• Employee events, recognition programs, and flexible working arrangement.

• Be part of a dynamic business at the heart of the aviation industry—your work helps keep global airports running!

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Ready to grow your career and make an impact?

Apply now or get in touch with us.