SUPERVISOR

Job Purpose:

The supervisor assumes the end responsibility over its unit. He/she is responsible over the quality, efficiency, safety, environmental standards and resources of his/her unit. He acts as Team Leader over the Junior supervisor and the employees within the unit, and ensures a proper teamwork

Key responsibilities and accountabilities:

Health & Safety

· Assumes responsibility over the safety within the unit

· Actively implement a safety culture.

· Lead by example and act responsibly.

· Observe and adhere to all rules & regulations with regards to safety.

· Lead and drive the correct use of safety equipment, tooling and PPE.

· Report all accidents, incidents, near misses and potentially dangerous situations in Quentic or to the internal/external OHSE responsible. Eliminate any immediate safety threat by resolving the dangerous situations, eliminating the threat or stop the operational activities.

Team leader

· Act as a true leader following the TCR Leadership Principles;

· Assume responsibility of employees within the unit

· Manage the workshop proactively;

· Plan and organise daily activities;

· Actively coach his/her team;

· Coordinate subcontractors;

· Take part of Recruitment activities;

· Follow-up of time sheets in Proteam;

· Actively monitors team availability ensuring a minimum occupancy rate (holiday planning)

· Give support to the Administration

· Prepares and provides yearly performance review to team

· Acts as employee responsible in case of performance issues

Customer Service and Client Communication:

· First point of contact for clients;

· Takes care of the daily communication towards customer with regards to GSE of the unit

· Attend meeting with clients ;

· Ensure that all Service Level Agreement are respected

· Prepare quotes for repair works towards customer

Planning and approval of Service Orders:

· Plan and dispatch service orders created by SAP

· Monitor backlog list and assume responsibility over unit backlog

· Act as first point of contact in case of call-outs to ramp

· Ensure quality and completeness of service orders by team

· Act as first point of contact for questions of approval team

Ground Support Equipment:

· Check and Follow-up of Work In Progress (WIP);

· Execute Walk around and Quality check;

· Report critical anomalies to Operation Manager;

Who we are looking for someone who:

· Leadership skills

· Technical Graduate or equivalent by experience ;

· Proficient knowledge of GSE equipment;

· Proficient knowledge of electricity and mechanics;

· Proficient knowledge of Diesel engines (EURO 4, 5 and 6);

· Proficient knowledge of electronics and hydraulics;

· Problem Solver ;

· Safety, quality work and customer and supplier relationships are important to you;

· Dutch or French native with good level of English ;

· Drivers licence B.

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Do you think we could be a match? We look forward to meeting you.