Service & Safety Administrator - Gatwick

Reporting into the Operations Manager, you will be responsible for maintaining effective control of SAP systems, service planning and safety compliance across the Gatwick operation. You will coordinate maintenance activities, customer communications, safety administration and operational reporting to ensure equipment availability, regulatory compliance and excellent customer service. You will work closely with operational teams, customers and suppliers to support the safe, efficient and cost-effective delivery of TCR services.

Main Duties and Responsibilities

• Manage service schedules and maintenance planning.

• Create and maintain SAP work orders.

• Raise purchase orders and customer quotations.

• Liaise with customers, suppliers and operational teams.

• Coordinate subcontractors and warranty claims.

• Maintain accurate maintenance and safety records.

• Support audits and compliance activities.

• Produce operational and performance reports.

• Manage safety inspections and associated documentation.

• Support the Operations Manager with day-to-day administration.

Outcome, Results and Key Performance Indicators

• Service schedules maintained and delivered on time.

• Accurate SAP and maintenance records.

• Timely processing of purchase orders and quotations.

• Safety documentation maintained and audit ready.

• Strong customer service and stakeholder satisfaction.

• Accurate and timely management reporting.

Health and Safety Requirements

• Follow all health and safety procedures.

• Report incidents, accidents and near misses.

• Use PPE and safety equipment correctly.

• Promote safe working practices.

• Maintain safety documentation and records.

ISO Requirements

• Adhere to Company Quality, Safety and Environmental Policies.

• Follow ISO9001, ISO14001 and ISO45001 procedures.

• Maintain accurate and auditable records.

• Ensure compliance with company standards.

Key Relationships

• Operations Manager.

• Workshop Supervisor.

• GSE Technicians.

• Customers.

• Suppliers and Contractors.

Knowledge, Skills & Experience

• Understanding of workshop procedures and systems

• Good organisational skills and attention to detail

• Customer oriented/ delivery focussed

• Literate, numerate and analytical

• Good knowledge of health and safety regulations

• Good knowledge of excel, word, outlook, etc.

Qualifications

• Good level of general education

• Good Knowledge of Computers, Excel, Word etc

Behavioural Capabilities

• Professional and reliable.

• Strong team player.

• Positive and proactive attitude.

• Good attention to detail.

• Builds effective working relationships.

• Flexible and adaptable.

What We Offer

• 6% Employer Pension Contribution

• 3x Salary Life Assurance

• Private Medical Coverage

• Employee Assistance Programme (EAP)

Working Hours / Shift Pattern

• 4 on 4 off (12 hours shifts); 6am - 6pm

• Monday - Friday; 8am - 4.30pm

Our Company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.