Customer Success Specialist

The opportunity

TCR Group is a global leader in Ground Support Equipment (GSE) solutions that keep airports running smoothly worldwide. With over 1,800 employees across 200+ airports, we provide mission-critical rental, leasing, and maintenance services that airlines and handlers rely on every day.

We're looking for a Senior Customer Service Consultant to join our dynamic team in the Ground Support Equipment field while working closely to the aviation industry, someone who thrives in fast-paced environments, values operational excellence, and takes pride in delivering exceptional service to our airline and ground handling partners.

What Success Looks Like:

• Building and maintaining strong, results driven and trust based relationships with our clients
• Providing accurate, timely, and proactive communication that keeps operations running seamlessly.
• Demonstrating ownership and accountability for service delivery outcomes and continuous improvement.

A snapshot of what you will be doing here:

• Acting as the first point of contact for our key customers, managing service requests, and coordinating solutions across our operational teams.
  
  
• Monitoring and tracking GSE services, ensuring timely responses, and maintaining accurate data in our internal systems.
  
  
• Working closely with workshop, operations, and logistics teams to ensure equipment availability aligns with customer expectations and contractual agreements.
  
  
• Preparing reports, presentation, and proposals while identifying opportunities to improve service efficiency and customer satisfaction.
  
  
• Supporting management in customer reviews, audits, and process enhancements to strengthen client relationships.

that

• Drive customer satisfaction through responsiveness and proactive problem-solving.
• Manage multiple priorities in the aviation industry, a time sensitive environment.
• Support smooth day-to-day coordination between service, workshop, and commercial teams.
• Contribute to process improvement initiatives that enhance customer experience.
• Represent TCR’s values and professionalism at all times in a global aviation setting.

Who we're looking for:

• Proven experience in customer service, preferably within aviation, transport, maintenance, or technical service environments.
• Strong communication and relationship management skills, with the ability to liaise confidently with all levels from technicians to corporate executives.
• High attention to detail, strong organisational skills, and comfort working with digital platforms (Microsoft Suite, CRM, FSM, etc.).
• A problem-solver who can think on their feet, take initiative, and maintain calm under pressure.

Why you'll love working with us:

• You’ll work at our Sydney office close to the action, decisions, and leadership. No fluff, no red tape. Just freedom to make real impact in a fast-paced, results-driven environment.
• You’ll join a smart, grounded team that moves fast and backs each other. No egos just results.
• We show up because the energy’s real. Great conversations, fast decisions, and plenty of fun thanks to our Happiness Team’s regular events and drinks.
• One team, 30+ countries, shared goals. Work that fits life, not the other way around.
• You will have additional 2 days of Leave "Health & Happiness days" because, we care about that.
• And most of all: we live our values: integrity, open-mindedness, accountability, and passion. Every day.

Your ticket to impact

Ready to elevate your career in aviation and join a global team that keeps the world’s airports moving? Apply today and be part of a company that values your voice, your ideas, and your drive to deliver excellence.

We encourage candidates to apply even if they don't meet every requirement listed but consider having transferable skills. Research shows people from underrepresented groups often hesitate unless they check every box—at TCR, we're looking for relevance, not perfection.

TCR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.