Service & Operations Manager

TCR has a brand-new, exciting opportunity available in our Melbourne Workshop: Service & Operations Manager

The Opportunity

TCR Group is a global leader in Ground Support Equipment (GSE) solutions that keep airports running smoothly worldwide. With over 1,800 employees across 200+ airports, we provide mission-critical rental, leasing, and maintenance services that airlines and handlers rely on every day.

As a Service & Operations Manager, you’ll manage daily workshop performance, technicians and fleet availability while driving operational improvements and strong customer outcomes.

A snapshot of what you will be doing here:

• Oversee daily workshop operations, ensuring efficient workflow and achievement of performance objectives.

• Drive operational outcomes and ensure service compliance across all workshop activities.

• Manage fleet performance, ensuring a high level of equipment availability.

• Drive business KPIs and proactively implement improvement strategies to enhance operational efficiency and service quality.

• Drive financial performance and manage revenue and cost budgets effectively.

• Monitor technician productivity and manage overtime to ensure a balance between efficiency and operational demands.

• Manage customers & vendors, foster long-term customer relationships and improve customer satisfaction.

• Foster a positive team culture through clear communication, performance management and training.

• Undertake HR-related responsibilities including management development initiatives, training coordination and supporting performance reviews.

• Support business development by identifying opportunities for new contracts and operational growth
  

Who we're looking for:

• Experience successfully directly leading teams of technicians and workshop staff while managing a diverse fleet.

• Direct responsibility for operational P&L and experience driving key financial outcomes such as job profitability, chargeable hours, gross margin, subcontractor costs and parts and labour control.

• Strong technical background in maintenance or engineering operations. Hands- on mechanical background highly advantageous.

• Experience implementing career development initiatives, collaborating with HR regarding employee training and performance reviews.

• Strong customer service orientation with the ability to manage relationships and address operational challenges.

• Strong change management skills, with the ability to implement operational changes effectively and guide teams through new processes and improvements
  

Why you'll love working with us:

• You’ll work at our Melbourne Workshop close to the action, decisions, and leadership. No fluff, no red tape. Just freedom to lead and make real impact in a fast-paced, results-driven environment

• You’ll join a smart, grounded team that moves fast and backs each other. No egos just results.

• We show up because the energy’s real. Great conversations, fast decisions, and plenty of fun thanks to regular team BBQs, social events, and moments that bring the whole crew together.

• Our Health & Happiness Days give you extra time off each year because life outside work matters too.

• One team, 30+ countries, shared goals. Work that fits life, not the other way around.

• And most of all: we live our values: integrity, open-mindedness, accountability, and passion. Every day.
  

• Company car – A fully serviced vehicle, including tolls, fuel and maintenance covered.

• All uniforms provided and professionally laundered for your convenience.

• Ongoing training and upskilling to continue building your expertise.

• Quarterly employee awards recognising your contribution and achievements.

Your ticket to impact

We encourage candidates to apply even if they don't meet every requirement listed. Research shows people from underrepresented groups often hesitate unless they check every box—at TCR, we're looking for relevance, not perfection.

We welcome Women, Aboriginal and Torres Strait Islander peoples and Veterans to apply.

TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application.

Please apply now for immediate consideration or feel free to email us with any questions at recruitment.anz@tcr-group.com

Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.